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FAQ

Frequently Asked Questions

 

What is your shipping Policy?

ORIGINAL ART: When you're ready to purchase original art and/or cards & books from me directly, be assured that I will carefully package the art to ensure a safe journey. For original artwork, I use generally use Canada Post and will ship your original art with 2-10 days. I may use a courier company depending on cost effectiveness. I will be provide you with a tracking number. Shipping costs are presented during the check out process. If anything seems weird or excessive with the shipping estimate process, let me know. I'll make sure once it is shipped that you pay the actual shipping cost.

Should you encounter any issues, please feel free to contact me and I'll work with you to make it right.

ART PRINTS: For art prints, I have partnered with Print Partner, based in Toronto Canada. For information on their shipping, please go to their website FAQs.. If you need some assistance or encounter a problem, please feel free to contact me directly, I'll be happy to help.

What is your Policy on Returns/Exchanges/Refunds? 

I want you to be 100% thrilled with your new art. If you're not for any reason, please contact me and I'll work with you to exchange it for another piece or offer you a refund (minus shipping costs both ways). 

How can I keep up with your new work?

There are a few ways... 

• When I release a new original, I send out emails to my collectors. You can sign up for my newsletter, if you would like notifications.


• I make posts to my blog on my comprehensive portfolio website www.perryrath.com. I post updates on my varied artistic projects, beyond just the commercial art ... You can sign up to get my blog posts delivered right in your inbox.


• Check out my posts on Instagram for art, or my more personal page on Facebook if you're interested in following me there.

And if anything catches your eye or piques your curiosity, feel free to DM me and let me know. I'm always interested.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

The artist will work with you to ensure full satisfaction, whether with an exchange or return. Shipping costs are the customer's responsibility.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

This artist uses high quality archival art materials in their originals, and Print Partner uses UV stable inks and mounting materials in their reproductions for a solid, confident artistic investment.

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Contact

If you have any questions, feel free to reach out to me here.  If you're looking to sign up for my newsletter to keep informed of my artistic projects and announcements, just scroll down a little further, or go to the "Newsletter Sign-Up" page.  You can also follow me on Instagram and Facebook.

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